Does Freshdesk (Freshworks) offer EU data residency?
Freshworks Inc. · Customer Support · official site ↗
EU data residency availableEU-US DPF + SCCsDPA available
Where does Freshdesk (Freshworks) store EU data — and who can touch it?
Freshdesk (Freshworks) offers EU data residency, and relies on the EU-US Data Privacy Framework plus SCCs for transfers.
Freshworks (Freshdesk) offers EU data-centre hosting selected by the controller's location/plan, with productive and backup instances kept in the same region; SCCs are the primary transfer mechanism, with DPF referenced as an alternative, and the DPA is self-serve.
EU data residency
Can you keep data in the EU?
Freshworks runs data centres in the US, Europe, India and Australia; customer data resides in the corresponding facility based on the controller's location or plan choice, with productive and backup instances kept in the same region. An EU region is a real, supported option.
Transfer mechanism
Freshworks' DPA incorporates the Standard Contractual Clauses by reference (executed on acceptance) and references the EU-US Data Privacy Framework and the UK IDTA as alternatives; data may be stored in or outside the EU depending on the product.
Sub-processors
Who else processes your data?
Freshworks publishes a sub-processor list (40+ entries across its regional subsidiaries and third parties such as AWS, Microsoft/Azure OpenAI, Google, Snowflake, Twilio and SendGrid). The page commits to keeping the list updated but does not state a fixed advance-notice period — subscribe if you need change notices. current sub-processor list ↗
Data Processing Agreement (DPA)
Does Freshdesk (Freshworks) sign a DPA?
The DPA is click-accept / incorporated — accessing or using the service constitutes agreement — and a separately signed copy is available on request. DPA ↗
What the trust-badge pages don't tell you
Region is tied to where/how you provision the account; check that your specific Freshworks product hosts in the EU, since the DPA notes storage can be in or outside the EU depending on the product.
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Frequently asked questions
Does Freshdesk (Freshworks) offer EU data residency?
Yes. Freshworks runs data centres in the US, Europe, India and Australia; customer data resides in the corresponding facility based on the controller's location or plan choice, with productive and backup instances kept in the same region. An EU region is a real, supported option.
Where does Freshdesk (Freshworks) send my data, and does it rely on SCCs?
Freshworks' DPA incorporates the Standard Contractual Clauses by reference (executed on acceptance) and references the EU-US Data Privacy Framework and the UK IDTA as alternatives; data may be stored in or outside the EU depending on the product.
Who are Freshdesk (Freshworks)'s sub-processors?
Freshworks publishes a sub-processor list (40+ entries across its regional subsidiaries and third parties such as AWS, Microsoft/Azure OpenAI, Google, Snowflake, Twilio and SendGrid). The page commits to keeping the list updated but does not state a fixed advance-notice period — subscribe if you need change notices. See the current list at https://www.freshworks.com/privacy/sub-processor/.
Does Freshdesk (Freshworks) sign a GDPR Data Processing Agreement (DPA)?
Yes — The DPA is click-accept / incorporated — accessing or using the service constitutes agreement — and a separately signed copy is available on request.
Is Freshdesk (Freshworks) GDPR compliant?
Freshdesk (Freshworks) can be used in a GDPR-compliant way, but compliance depends on your configuration, not just the vendor: Freshworks (Freshdesk) offers EU data-centre hosting selected by the controller's location/plan, with productive and backup instances kept in the same region; SCCs are the primary transfer mechanism, with DPF referenced as an alternative, and the DPA is self-serve. You are the controller — confirm the current DPA, residency and sub-processor terms with Freshworks Inc. and run a transfer impact assessment before processing EU personal data. This is not legal advice.
Sources
https://www.freshworks.com/gdpr/company/
https://www.freshworks.com/data-processing-addendum/
https://www.freshworks.com/privacy/sub-processor/
This page is cited public information, not legal or compliance advice. Whether Freshdesk (Freshworks) can lawfully process your EU personal data depends on your plan, configured region, contract and a transfer impact assessment you control. Always confirm current terms with Freshworks Inc. before sending EU personal data.