BBAA Atlas

Is Twilio SendGrid HIPAA compliant?

Transactional & marketing email · vendor site ↗

No BAANot for PHISOC 2 Type II
Will Twilio SendGrid sign a HIPAA BAA?
No — Twilio SendGrid does not sign a HIPAA Business Associate Agreement (BAA).
Twilio explicitly cannot sign a BAA for SendGrid; SendGrid is not a HIPAA Eligible Service.
PHI eligibility
Customers must not use SendGrid for any purpose involving PHI; it offers no transmission security beyond standard SMTP.
SOC 2
SOC 2 Type II
Trust center
twilio.com ↗
Sub-processors
—
Notes
Distinct from Twilio's core products, which DO offer HIPAA-eligible services with a BAA. Some third-party blogs wrongly claim SendGrid is eligible; Twilio's own docs override them.
Last verified 2026-05-31confidence: high· Vendor terms change — confirm directly with Twilio SendGrid before storing PHI.

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How to request and sign a BAA with Twilio SendGrid

No — Twilio SendGrid does not sign a HIPAA Business Associate Agreement (BAA).

There is no BAA to request — Twilio SendGrid will not sign one. Twilio explicitly cannot sign a BAA for SendGrid; SendGrid is not a HIPAA Eligible Service.

Need a vendor in this space that does? See which HIPAA compliant transactional email & messaging APIs sign a BAA →

Last verified 2026-05-31 · Plan tiers and BAA terms change often — confirm the current process directly with Twilio SendGrid before you rely on it. This is cited public information, not legal advice.

Frequently asked questions

Does Twilio SendGrid sign a HIPAA Business Associate Agreement (BAA)?
No — Twilio SendGrid does not sign a HIPAA Business Associate Agreement (BAA). Twilio explicitly cannot sign a BAA for SendGrid; SendGrid is not a HIPAA Eligible Service.
Is Twilio SendGrid HIPAA compliant?
Twilio SendGrid is not HIPAA-ready: it does not sign a Business Associate Agreement (BAA), so you cannot use it to process protected health information (PHI). Customers must not use SendGrid for any purpose involving PHI; it offers no transmission security beyond standard SMTP.
Can you store PHI (protected health information) in Twilio SendGrid?
Customers must not use SendGrid for any purpose involving PHI; it offers no transmission security beyond standard SMTP.
Is Twilio SendGrid SOC 2 certified?
Twilio SendGrid reports a SOC 2 Type II attestation according to its public security documentation.
How do I request a HIPAA BAA from Twilio SendGrid?
You can't — Twilio SendGrid does not sign a HIPAA Business Associate Agreement. Twilio explicitly cannot sign a BAA for SendGrid; SendGrid is not a HIPAA Eligible Service.
What plan do I need to sign a BAA with Twilio SendGrid?
Twilio SendGrid does not offer a BAA on any plan, so no plan qualifies. Twilio explicitly cannot sign a BAA for SendGrid; SendGrid is not a HIPAA Eligible Service.

Sources

Is SendGrid HIPAA Compliant? | SendGrid Docs
https://www.twilio.com/docs/sendgrid/ui/account-and-settings/hipaa-compliant
Supports: SendGrid is not a HIPAA Eligible Service; Twilio cannot sign BAAs for SendGrid; do not use with PHIdated: undated
This page is cited public information, not legal or compliance advice. A BAA's availability can depend on your specific plan, region, and contract. Always confirm current terms with Twilio SendGrid before processing protected health information.

Sizing up Twilio SendGrid as part of a broader compliance review? Run a free HIPAA Security Risk Assessment self-check to see where your administrative, physical and technical safeguards stand against 45 CFR Part 164 before you sign.

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