HIPAA compliant customer support & help desk software
Which help-desk, customer-support and IT-service-management tools sign a HIPAA BAA so support tickets can contain PHI?
2 of 6 sign a BAA · 4 on select plans · 0 don't · last verified 2026-05-31 · how we verify
Picking a help desk software vendor is only half a HIPAA program. Before you send PHI, run a free HIPAA Security Risk Assessment self-check — 18 plain-English questions across the administrative, physical and technical safeguards of 45 CFR Part 164, scored in your browser with a remediation checklist.
These verdicts are cited public information, not legal or compliance advice. A BAA's availability can depend on your plan, region and contract — confirm current terms with each vendor before processing PHI.